Returns & refunds

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Faulty, damaged or wrong item

If your item arrives damaged, is faulty, or isn't what you ordered:

1. Contact us with your order number, a short description and a photo of the problem.
2. We'll reply within 1–2 business days with a remedy — a replacement, repair or refund, as required by law.
3. If we need the item back, we'll give you return instructions and cover the return postage.

Change of mind

We don't offer refunds or exchanges for change of mind (for example, if you no longer want the item or chose the wrong size or colour). This does not affect your rights under the Australian Consumer Law for faulty or incorrect items.

Refund timing

Approved refunds go back to your original payment method and usually appear within 5–10 business days.